Privacy Policy
SysGiants values and respects the privacy of the people we deal with. SysGiants is committed to protecting your privacy and complying with the country specific Privacy Act and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with
us or what you choose to share with us.
The personal information we collect about you may include:
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name
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mailing or street address
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email address
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phone number
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company name
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Any additional information you voluntarily provide
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.] You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
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interact with us over the phone
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interact with us in person
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interact with us online
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participate in surveys or questionnaires
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attend a SysGiants event
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subscribe to our mailing list
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apply for a position with us as an employee, contractor or volunteer
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How do we use your personal information?
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Your information is used solely for legitimate business purposes, including:
• To respond to your inquiries about SysGiants’ products and services
• To provide details on our training, implementation and related services
• To follow up on your request for a consultation
• To contact you with relevant information or opportunities related to your inquiry
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How do we protect your personal information?
SysGiants will take reasonable steps to ensure that the personal information that we hold
about you is kept confidential and secure, including by:
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having a robust physical security of our premises and databases / records
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taking measures to restrict access to only personnel who need that personal information
to effectively provide services to you
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having technological measures in place (for example, anti-virus software, fire walls)
Your Rights
Under the PDPA, you have the right to:
• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Withdraw your consent or opt out of communications at any time
Inquiries and complaints
For complaints about how SysGiants handles, processes or manages your personal information, please contact administration manager. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 days for SysGiants to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.
If you are not satisfied with SysGiants response to a complaint, you have the right to contact the country specific Information Commissioner to lodge a complaint. For example, Office of Australian Information Commissioner (at www.oaic.gov.au/)
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How to contact us
If you have a question or concern in relation to our handling of your personal information or
this Policy, you can contact us for assistance as follows:
Email – sales@sysgiants.com
Contact numbers
Australia – +61 433 852 002
Sri Lanka - +94 773 671 356